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The Crossroads Carers Assistance Line

by Crossroads Care

Phone service

About our activities / service

Accessibility details Fully accessible.
Opening hours 8:30 - 4:30 Monday to Thursday
8:30 - 4:00 Friday

Opening days

Morning Afternoon Evening
Monday -
Tuesday -
Wednesday -
Thursday -
Friday -
Saturday - - -
Sunday - - -

The Crossroads Carers Assistance Line provides a caring, listening ear and can support unpaid carers in many practical ways – - Confidential, one-to-one support - Advice, information and guidance over the phone or face-to-face - Signposting to other specialist support services and/or groups provided by Crossroads and other organisations based within Sandwell - Help to reinstate previous/pre-COVID care arrangements or facilitate new arrangements - Advice on how to gain a Carers Assessment from the Local Authority - Wellbeing support, coaching/mentoring - Support and practical training provided in the home, by our in-house trainer, for carers of people with complex needs - Access to Carers Trust Emergency Fund

Staff qualifications We are fully compliant with the Care Quality Commission. Staff who provide this service have a range of experience and qualifications to support you in your role as a carer.
Genders Both

About the organisation

Providing domiciliary care to service users and respite care to carers.

Sandwell Family Life website relies on providers of local support and services to add information about their activities and keep this information up to date. If you know or suspect information to be inaccurate, unclear or out of date please let us know and we will contact the group or organisation concerned and ask them to make the changes needed. In some circumstances, we might remove the information listed.

Please email us at earlyhelp@scvo.info, including what your concern is and what service or activity this relates to.